Return Policy – GENZES

At GENZES, we aim to provide quality products and a great shopping experience.

Return Eligibility

• Return requests must be submitted within 3 days of receiving the order.

• Products must be unused, unwashed, undamaged, and in their original condition.

• Original tags and packaging must be intact.

• Customers must contact our support team before returning any product.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear pictures or a video of the issue.

After verification, we will provide an appropriate resolution.

Non-Returnable Items

Returns are not accepted for:

• Used or washed products.

• Products damaged due to customer misuse.

• Items without original tags or packaging.

• Change-of-mind requests.

• Incorrect size selection by the customer.

Return Shipping

For verified damaged, defective, or incorrect products, GENZES will cover the return shipping cost. For other approved returns, shipping charges will be the customer's responsibility.

Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the original payment method or another mutually agreed method.

Contact Us

For return-related queries:

WhatsApp: [03312098630]
Email: [genzespk@gmail.com]

Thank you for shopping with GENZES.