Exchange Policy – GENZES

At GENZES, we want you to get the right fit and enjoy your purchase.

Exchange Eligibility

• Exchange requests must be submitted within 7 days of receiving the order.

• Products must be unused, unwashed, and in their original condition.

• Original tags and packaging must be intact.

• Exchanges are subject to product availability.

Size Exchange

If you have ordered the wrong size, you can request an exchange within 7 days of delivery.

Please check our size guide before placing an order to select the correct size.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with clear pictures or a video.

After verification, GENZES will arrange a replacement. Shipping costs for verified mistakes on our part will be covered by GENZES.

Exchange Shipping Charges

For size exchanges or customer-requested exchanges, shipping charges will be the customer's responsibility.

Non-Exchangeable Items

Exchanges are not accepted for:

• Used or washed products.

• Products damaged due to customer misuse.

• Items without original tags or packaging.

• Products reported after the applicable exchange period.

How to Request an Exchange

Contact our support team with:

• Your order number.

• Your name and contact number.

• The reason for exchange.

• Your preferred replacement size.

WhatsApp: [03312098630]
Email: [genzespk@gmail.com]

Thank you for choosing GENZES.